At MedicoExperts, we strive to provide you with the best Ayurvedic products and services. We understand that circumstances may arise that require you to cancel your order or seek a refund. This Cancellation, Return and Refund Policy outlines the terms and conditions associated with cancelling an order and the process for obtaining a refund.

Order Cancellation:

Cancellation Window: You may cancel your order within 24 hours of placing it. Please contact our Customer Support team at [email protected] with your order number and the reason for cancellation.
After 24 Hours: After the initial 24-hour period, orders cannot be cancelled as they are likely to have already been processed and prepared for shipment.

Eligibility for Returns

Timeframe: You may request a return within 10 days of receiving the product or service.
Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Exclusions: Certain items, such as customized or personalized products, perishable goods, and hygiene-related items, may not be eligible for returns unless they arrive damaged or defective.

Process for Returns

Initiate a Return: To start a return, contact us at [email protected]. Please provide your order number and a detailed description of the issue.
Approval: Once your return request is reviewed and approved, we will provide instructions for shipping the item back.
Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.

Refund Process:

Eligibility: To be eligible for a refund, the product must be unused and in its original packaging. Refund requests will be considered within 10 days of receiving the product The shipping charges of the return of the consignment have to be borne by the customer..
Refund Request: To initiate a refund, please contact our Customer Support team at [[email protected]] with your order number, a detailed explanation of the reason for the refund, and any supporting documentation or images.
Refund Approval: Once your request is received, our team will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5-7 business days.

Non-Refundable Items:

Certain items are not eligible for refunds, including:

Products that have been opened or used.
Products with a broken seal or tampered packaging.
Products returned after the 10-day refund window.

Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our Customer Support team immediately at [email protected] with photos of the damaged item and packaging. We will provide instructions for returning the item and arrange for a replacement or refund.

Contact Information:

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at [email protected].

MedicoExperts reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing MedicoExperts for your Ayurvedic health and wellness needs.

MedicoExperts

Address: 303-304, Building No. 5, Sector 3, Millennium Business Park, Mahape Navi Mumbai, Maharashtra 400710

Phone: +919769516280